4 Data cycles

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4 Data cycles

Postby alfieboy113 » Sun Dec 13, 2015 3:32 pm

I recently purchased the 4 data cycles package and payed the cost of EU16.68 but I have recently checked my statement and the same amount of money has been charged to me again. I bought the four cycles believing that I would only be paying once. I would greatly appreciate it If someone could explain to me why I have been charged twice.
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Re: 4 Data cycles

Postby stephen » Sat Dec 19, 2015 12:49 am

Hi (what is your name, please?),

We can only find one payment made at the time of the subscription registration date/time. Could you send a copy/screenshot of the statement, or at least provide the date, time, amount, and any reference number of the two payments that appear on your statement.

Don't post any further information here, but send it to account@navigraph.com for privacy reasons. I am locking this thread.

Regards,

Stephen
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